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Sending a Support Ticket

The following instructions are for your institutions IT & Admin Team.

Before you submit a support ticket, please do the following:

  • Refer to the documentation provided to see if your question has been answered there already.
  • Refer to the help videos provided to see if your question has been answered already.
  • Refresh the page – occasionally there are issues with the local caching which are fixed
    with a refresh of the page.

If this still does not resolve your problem...

Please email [email protected] with the following information:
  • A subject line with short succinct description of the problem you are experiencing
  • Description
  • A clear and concise description of what the bug is.
  • How to reproduce the error:
    1. 1.
      Go to '...'
    2. 2.
      Click on '....'
    3. 3.
      Scroll down '....'
    4. 4.
      See error
  • What the expected behaviour is
  • Screenshots of the problem
  • Device Information
    • Desktop (please complete the following information):
      • OS [e.g.MacOS Big Sur Version 11.5.2
      • Browser [e.g. chrome, safari]
      • Version [e.g.22]
    • Smartphone (please complete the following information):
    • Device [e.g. iPhone6]
    • OS [e.g. iOS8.1]
    • Browser [e.g. stock browser, safari]
    • Version [e.g.22]
  • What date and time did the error occur
  • Additional information e.g. Add any other context about the problem here. For example, logs from the browser console or network tab.